Moderation and enforcement policy

Last updated 20 October 2026

payinlink is operated by CG APPS Ltd, registered in England and Wales, company number 17266903, registered office 66 Paul Street, London EC2A 4NA.

This page explains how we check content, handle reports and act on breaches of our rules. It is taken word for word from sections 9 and 10 of our Acceptable use policy, and references to “this policy” mean that policy. What is and is not allowed is set out in our Prohibited content policy.

How we enforce our rules

The two thank-you formats are checked in different ways, and the difference matters, so it is set out plainly rather than left to be assumed.

Photo thank-yous are screened automatically before delivery. A photo is placed in quarantine the moment it is uploaded, and is released to the fan only on a positive clear. If the screening check fails, errors, times out, or returns anything short of a clear result, the photo stays in quarantine and is not delivered. A failure holds the photo; it does not let it through. There is no outcome in which an unscreened or uncleared photo reaches a fan because the check was unavailable.

Short text thank-yous are not machine-moderated. We do not scan the words of a text message. A text thank-you is validated at the moment it is accepted (it must be within our length limit, and it must not contain links or email addresses), and that validation is the whole of the automated check on it.

The rest of the platform:

• Profile photos are validated, resized, re-encoded and stripped of all metadata by our pipeline before they ever go public.
• Reports from fans and other creators reach a moderation queue and are reviewed.
• Authorised trust and safety staff can open a thank-you content item (the photo or the message) to check it against this policy. Access is limited to those staff and requires a second authentication step. Each time an item is opened we record that its content was released to that member of staff. That record shows what was released, to whom and when; it is not a record that anyone read it.
• Our reviewers can clear a profile photo, remove a thank-you content item, dismiss a report, or suspend an account. Removing a thank-you item is permanent: it stops any link already sent from working, the file is deleted, and it cannot be replaced for that tip. Suspending an account removes the public profile from view and stops it receiving tips.
• Tips are risk-checked before a payment is taken, and tips that breach our limits are refused. Reversals (refunds and chargebacks) are recorded against the account.

Where a breach is serious or ongoing, we may act immediately and without prior notice.

Reporting something

Every public profile carries a Report this profile link. Reports reach a moderation queue and are reviewed. You can report a profile without providing your name or email address.

Anything else, including urgent safety concerns, can be sent to support@payinlink.com. Anything involving a possible crime against a child or an imminent threat to life should also be reported to the police.